How to find and merge a customer or item entered twice

One business on two records splits its balance; one product on two records splits its stock — and each record looks perfectly fine on its own. This screen finds them.

1. Open Masters, Duplicate Check. Choose whether to look at customers and suppliers, or at items.

   

2. Nothing merges by itself. Check each group, choose which record to keep, and press Merge.

   

3. Nothing is ever deleted: the other records stay, marked as merged, their names stay searchable, and past bills keep the text they were printed with. Two items on different HSN codes are never offered, even with the same name.