Contact us
The questions our WhatsApp actually gets, answered here so you do not have to ask. If yours is not here, message us — it answers at any hour, and hands you to a person when it cannot.
Talk to us
WhatsApp is the fastest way — no forms and no ticket number. Message +91 90564 00630. It answers at any hour; our team replies 10 am – 7 pm, Monday to Saturday.
Call +91 90564 00630, or write to info@anedya.net. Tell us your licence number if you have one; it is on the top bar of the software and in Settings → Registration.
ANEDYA TECHNOLOGY LLP, Hoshiarpur, Punjab.
Licences and reinstalls
I changed my computer, or formatted Windows, and now it says not registered
A licence is issued against one machine, so a new machine needs it reissued. Send us your new registration code — it is on the registration screen — and we will reissue it. There is no charge for moving to a replacement computer.
I only changed the hard disk or added RAM
That usually keeps working: the licence is not tied to a single component. If it does stop recognising the machine, send the registration code and we will reissue.
My support has expired — will billing stop?
On Lite and Basic, no. Never. Billing carries on for ever. What stops is updates, GST rate and HSN table updates, and support — the optional AMC brings them back: ₹1,200 + tax a year on Lite, ₹2,400 + tax a year on Basic.
On Silver and Gold, yes — 29 days after the date, with two warning stages first. Nothing is deleted, and there are two ways back: renew, or move to a perpetual Basic, which never stops billing again. See the licence terms.
Can I have a few more days to try it?
Ask. We would rather extend a trial than have you buy something you are unsure about.
GST questions
12% is missing from the GST list
It is missing because it is no longer a slab. The rates the software offers are the ones in force: 0%, 0.25%, 3%, 5%, 18% and 40%.
It shows IGST instead of CGST and SGST, or the other way round
That is decided by the place of supply against your own state, not by where you are sitting. Check the customer's state on their master, and the state code inside their GSTIN. Our free GST calculator shows the same rule at work.
The total is a paisa off, or the round-off line looks odd
Each tax component is rounded to paise on its own line before the lines are added, so the printed figures add up exactly. The round-off line is the difference between that total and the nearest rupee — it is meant to be there.
It says a GST number is invalid but I am sure it is right
The check includes the official check digit, which catches a single mistyped character. Paste it into our GST number checker — if that refuses it too, the number itself is wrong somewhere.
Can it fetch the customer's name from their GST number?
No, and neither can anybody else offering it honestly — there is no public API that returns a registered name. Look it up on the GST portal.
Backups and data
A backup is taken automatically when you close the software, and only when something changed. Point it at a pen drive or a second disk as well — Settings → Backup — and a dead machine costs you nothing. Your books live on your own computer, encrypted on disk.
Before you message us
Two things make a reply much faster: your licence number, and a photo of the screen showing what happened. Most questions are answered in one message with those.